Infrastructure & Governance | Patient Advocacy

Empathic Approaches to Writing Meaningful Grievance Letters

Name: Empathic Approaches to Writing Meaningful Grievance Letters
SKU: G4P6X1
Availability: InStock

Published November 13, 2018

Watch Now

Amy Crowe, Patient Advocacy Program Manager, Novant Health

This webinar will provide approaches to writing patient-centered letters in response to grievances received. It will outline steps taken within Novant Health to improve letters and provide consistent grievance responses across all facilities. The changes made to letters are aligned with the guiding principles to have an apologetic and empathetic approach, and this presentation will provide practical ways to incorporate those approaches into letters.

Related content

Culture & Leadership | Infrastructure & Governance

Developing Multidisciplinary Committees for Patient Experience Effectiveness

Published June 26, 2025
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
Learn more
Infrastructure & Governance

Restore and Nurture Confidence

Published May 27, 2021

Explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
Learn more
Culture & Leadership | Infrastructure & Governance

Phoneside Manners: Strategies for Effective Communication

Published June 25, 2024
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more

Empathic Approaches to Writing Meaningful Grievance Letters

Related content

Developing Multidisciplinary Committees for Patient Experience Effectiveness

Restore and Nurture Confidence

Phoneside Manners: Strategies for Effective Communication

Become a member for access to this resource and more:

Become a member for access to this resource and more:

Empathic Approaches to Writing Meaningful Grievance Letters