Webinar
Showing 97–112 of 578 results
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Patient Family & Community Engagement
Complaints and Grievances
Published January 1, 2013
It is the Advocate’s duty to manage difficult situations and help resolve complicated issues, with appropriate departments across the facility, to mitigate risk and improve the overall patient experience.
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Environment & Hospitality
Concierge Care: Service with (Much) More than a Smile
Published July 12, 2012
This presentation outlines how the development of concierge services at your hospital can empower patients, guests, family members and nursing so you are able to provide (and measure) the best health care experience.
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Patient Family & Community Engagement | Staff & Provider Engagement
Connecting Compassion for Patients with Health Care Worker Wellbeing
Published July 29, 2025
This webinar will explore: understanding who patients are, what they need, and how compassion can be shown; research on the benefits of compassionate care for patients and providers; and practical communication skills to avoid common pitfalls that increase suffering. By reconnecting healthcare workers with the “why” of their roles, we can enhance patient experience and
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Patient Family & Community Engagement | Staff & Provider Engagement
Connecting the Dots for Caregivers Across The Continuum of Care
Published October 26, 2021
Hear lessons learned, available caregiver resources, as well as resource strategies that have been implemented to help support caregivers beyond the project and through the COVID pandemic.
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Quality & Clinical Excellence
Connecting Volunteers to Hospital Goals: An Inpatient Fall Prevention Program
Published November 5, 2024
Traditionally, volunteer programs focus on hours and the total number of volunteers, which misses the opportunity to show impact and a connection to hospital goals. In 2023, Mount Sinai Morningside’s goals focused on our values of flow, people, financial stewardship, and safety and quality. For safety and quality, the key performance indicator for 2023 was
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Patient Family & Community Engagement
Continuing Engagement with Patient and Family Experience Advisors
Published June 15, 2021
Hear how Lakeridge Health staff and Patient and Family Experience Advisors (PFEA),kept engagement and collaboration a priority – even through the pandemic
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Continuing the Shame Conversation through a Lens of Patient Safety
Published September 22, 2022
Understand how leaders can look at safety events through different lenses to support individual well-being by recognizing a shame response.
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Culture & Leadership | Infrastructure & Governance
Crafting a Patient Experience Program While Commissioning a Hospital
Published September 4, 2025
Complimentary – Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture. Embedding patient experience into organizational strategy is essential for delivering meaningful, lasting impact, especially when commissioning a new hospital. In this webinar, you’ll hear
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Infrastructure & Governance
Create Transparency across the Healthcare Ecosystem
Published April 22, 2021
In this session of the New Existence Webinar Series we will explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
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Staff & Provider Engagement
Creating a Culture of Caring
Published December 18, 2018
Hear Dr. Awdish’s personal transformation from critical care physician to critically ill patient.
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Patient Family & Community Engagement
Creating a Virtual Junior Volunteer Program
Published March 30, 2021
Listen as the team from Harris Health System discusses how COVID-19 forced them to evaluate the relevancy of their volunteer programs once traditional onsite programs had to be suspended.
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Culture & Leadership
Creating and Sustaining a Culture of Service
Published August 21, 2012
This session explores the seven components necessary for a culture of service.
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Innovation & Technology | Staff & Provider Engagement
Creating Human Connection through Artificial Intelligence
Published January 20, 2026
Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in healthcare. Learn how CoCo, a virtual assistant built on the Mayo Model of Communication, provides real-time advice, coaching and feedback to staff across a 1,000-member communication center. Join this webinar to discover how AI can be leveraged to improve efficiency while
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Infrastructure & Governance
Creative Volunteer Roles
Published January 1, 2010
Discuss how hospitals are being asked to do more with less as volunteer departments are often challenged to justify budgets and prove “worth.”
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Culture & Leadership | Patient Family & Community Engagement
Crushing Complexity: The Evolving Business of Healthcare
Published September 19, 2023
Complimentary – No one can deny the fact that healthcare in the U.S. is complex. But how did we get here? How do patients and caregivers experience that complexity? And are we, in fact, crushing it, or is it crushing us? Based on the study of millions of conversations from all segments of healthcare, this
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Environment & Hospitality
Customer Engagement Strategies
Published January 1, 2010
Learn how to develop a strategic plan on how to drive customers to your shop, how to create a culture of fun and how to develop a frequency reward program for your customers.
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