Effectively Leveraging Patient Comments for Strategic Improvement
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family experience that simultaneously prioritizes patient perspectives, simplifies improving their experiences and boosts provider morale.
Learning Objectives:
• Explain the importance of using patient feedback in department-level strategic planning and beyond.
• Identify key areas of improvement, as well as key areas of success, based on priorities derived from qualitative patient feedback, addressing patient and provider needs.
• Compose targeted summary analytics for varied audience types and their intended application (e.g., providers, managers).
Speakers:
Philip Duncan, Chief Data Scientist, PatientsVoices
Mary Kay O’Connor, Founder & CEO, PatientsVoices
Mandy Riemer, Manager, Patient Experience, Children’s Mercy Kansas City
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Leader Rounding
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
Learn more -
Culture & Leadership | Staff & Provider Engagement
Volunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
Learn more -
Culture & Leadership | Staff & Provider Engagement
Volunteer Services + Patient Experience = A Winning Team
Volunteers do a lot to improve services for our patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between these two teams and showcase how Sharp Grossmont Hospital documents and quantifies volunteer activities. Learning Objectives – Identify how volunteer programs can
Learn more