Effectively Leveraging Patient Comments for Strategic Improvement
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family experience that simultaneously prioritizes patient perspectives, simplifies improving their experiences and boosts provider morale.
• Explain the importance of using patient feedback in department-level strategic planning and beyond.
• Identify key areas of improvement, as well as key areas of success, based on priorities derived from qualitative patient feedback, addressing patient and provider needs.
• Compose targeted summary analytics for varied audience types and their intended application (e.g., providers, managers).
Philip Duncan, Chief Data Scientist, PatientsVoices
Mary Kay O’Connor, Founder & CEO, PatientsVoices
Mandy Riemer, Manager, Patient Experience, Children’s Mercy Kansas City
Non-members can purchase webinars at a cost of $49 each.
If this is a PX Marketplace or sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Culture & Leadership | Staff & Provider Engagement
Interconnectedness of the Human Experience: Building a Unified Vision for Healthcare Leadership
Join Press Ganey for a transformative webinar on the “Interconnectedness of the Human Experience: Building a Unified Vision for Healthcare Leadership.” Discover how human experience is intricately linked to patient experience, organizational strategy, workforce engagement, and safe, high-quality care. Explore the power of empathy, communication, and collaboration in fostering a patient-centered culture that goes beyondLearn more
Staff & Provider Engagement
The Gumby Award: Maintaining a positive healthcare workforce culture in pandemic times and beyond
Tampa General Hospital got creative when they saw the stress and burnout of employees brought on by COVID–19. To recognize their healthcare heroes who worked through these challenging times, they invented an award that honored teams demonstrating resiliency, flexibility and world–class care. For three years now, TGH’s Gumby Award program has exemplified the importance ofLearn more
Culture & Leadership
Creating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.Learn more