Effectively Leveraging Patient Comments for Strategic Improvement

During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family experience that simultaneously prioritizes patient perspectives, simplifies improving their experiences and boosts provider morale.
Learning Objectives:
• Explain the importance of using patient feedback in department-level strategic planning and beyond.
• Identify key areas of improvement, as well as key areas of success, based on priorities derived from qualitative patient feedback, addressing patient and provider needs.
• Compose targeted summary analytics for varied audience types and their intended application (e.g., providers, managers).
Speakers:
Philip Duncan, Chief Data Scientist, PatientsVoices
Mary Kay O’Connor, Founder & CEO, PatientsVoices
Mandy Riemer, Manager, Patient Experience, Children’s Mercy Kansas City
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Staff & Provider Engagement
Communicating at an Elementary Level: Lessons from Young Learners
Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital Center, shares insights from Career and Communication Day—an innovative initiative that brings elementary school students to her campus. This program not only reinforces essential communication skills among staff but also introduces children to the diverse career opportunities within healthcare. Don’t miss
Learn more -
Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Human-Centered Leader Rounding: Using Generational Insights and Personalization
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
Learn more -
Policy & Measurement
Policy & Measurement: The Impact of Patient & Family Involvement
By Rosie Bartel This is the sixth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
Learn more