Effectively Leveraging Patient Comments for Strategic Improvement
Published August 1, 2023
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family experience that simultaneously prioritizes patient perspectives, simplifies improving their experiences and boosts provider morale.
Learning Objectives:
• Explain the importance of using patient feedback in department-level strategic planning and beyond.
• Identify key areas of improvement, as well as key areas of success, based on priorities derived from qualitative patient feedback, addressing patient and provider needs.
• Compose targeted summary analytics for varied audience types and their intended application (e.g., providers, managers).
Speakers:
Philip Duncan, Chief Data Scientist, PatientsVoices
Mary Kay O’Connor, Founder & CEO, PatientsVoices
Mandy Riemer, Manager, Patient Experience, Children’s Mercy Kansas City
Non-members can purchase webinars at a cost of $49 each.
Sponsored by:
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
The Cost of Silence: Addressing Disenfranchised Grief in Healthcare
Published June 23, 2026
This webinar shines a light on disenfranchised grief, the often-unrecognized loss experienced by both patients and healthcare professionals. Through real-world stories and frontline insights, presenters will explore how acknowledging unseen grief can transform care experiences and strengthen human connection. Participants will learn how empathetic, developmentally appropriate care supports patients and families while also addressing the
Learn more -
Policy & Measurement
From Personal Loss to Global Change: Vita Steina’s Mission to Advance Human Experience in Healthcare
Published June 15, 2026
Jason Wolf sits down with Vita Steina, one of the leading voices advancing human experience across Europe. In this inspiring conversation, Vita shares how the loss of her young son to cancer transformed her life and sparked a mission to improve healthcare for patients, families, and caregivers. From pioneering patient experience efforts in Latvia to
Learn more -
Culture & Leadership
Building a Culture of Trust: Engaging Teams with Targeted Tactics for Meaningful Improvement in Patient Experience
Published August 6, 2026
Rising financial pressures and the need to revitalize culture prompted a renewed emphasis on patient experience at Billings Clinic. This case study describes the impact of redefining patient experience as a measure of trust and a set of care processes. It presents an alternative to the more traditional view of patient experience as an outcome
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Effectively Leveraging Patient Comments for Strategic Improvement
$49.00
ACCESS NOW