Embracing Transparency in Patient Experience Reporting

J. Paul Sommer, Sr. Director, Patient Experience, Geisinger Health System
Brandon L. Parkhurst, MD, Medical Director, Patient Experience, Marshfield Clinic
Healthcare organizations across the country are exploring the value and importance of transparency in sharing patient experience data. It has become a critical component in a comprehensive approach to improve excellence in patient experience. Join Dr. Brandon Parkhurst (Marshfield Clinic) and J. Paul Sommer (Geisinger Health System) as they share their organization’s journey in implementing transparency in patient experience reporting.
Related content
-
Policy & Measurement
Evaluation of Online Patient Complaints Regarding City Hospitals in Türkiye During the COVID-19 Pandemic: A Content Analysis Study
The COVID-19 pandemic put tremendous pressure on healthcare systems worldwide, which led to heightened scrutiny of the medical services offered by hospitals. This article aims to evaluate complaints about city hospitals in Türkiye during the COVID-19 pandemic using the Healthcare Complaints Analysis Tool, which includes three main domains and seven problem categories. The complaints submitted
Learn more -
Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Effectively Leveraging Patient Comments for Strategic Improvement
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family
Learn more -
Innovation & Technology | Policy & Measurement
Using Narrative to Illuminate and Improve Experience
Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
Learn more