Webinar
Showing 113–128 of 572 results
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Staff & Provider Engagement
Debunking Common Myths about Service Recovery
Published January 21, 2014
Learn the steps necessary to develop and implement a robust service recovery program including a strong infrastructure, critical skill-building for leaders and staff and a solid sustaining plan.
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Culture & Leadership
Defining the Role of Patient Advocates
Published August 19, 2014
Understand the changing role of the patient advocate and the critical role they play in the organization’s patient experience strategy.
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Patient Family & Community Engagement
Deliver Value by Design: PFCC Projects
Published December 6, 2016
Learn how incorporating PFCC into workflows reinvigorates and engages caregivers and explore strategies for improving the health of populations and flipping focus from “What’s the matter?” to “What matters to you?”
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Infrastructure & Governance
Department of Veteran Affairs Roadmap to Patient Experience
Published April 25, 2019
Explore the Department of Veteran Affairs’ journey of patient experience by using a self-assessment, Roadmap and guidebook.
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Environment & Hospitality
Designing & Implementing an Effective Hospital-Based Music Program
Published September 27, 2016
Music is an important patient satisfier in the hospital setting and it can be implemented through a number of cost effective practices.
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Environment & Hospitality
Designing Environments that Heal Part 1: Healing
Published September 13, 2016
Investigate the design of environments that heal with an introduction to the art of healing, health, care, and the environment.
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Environment & Hospitality
Designing Environments that Heal Part 2: Evidence-Based Design
Published October 11, 2016
An introduction to the art of healing, health, care, and the environment will be followed by an examination of previous literature in the fields of environmental psychology, environmental design, and evidence-based design.
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Environment & Hospitality
Designing Environments that Heal Part 3: The Environment
Published November 15, 2016
The sensory environment will be defined and we will look at environmental stressor, symptoms, and ways to provide relief.
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Developing an Interactive Behavioral Based Training Program
Published May 2, 2024
This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human
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Culture & Leadership
Developing Effective Volunteer Recruitment Strategies in these New Trends of Volunteerism
Published January 1, 2010
Define the different meanings of volunteer recruitment, provides comprehensive volunteer recruitment approaches and shares several strategies focused on results.
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Culture & Leadership | Infrastructure & Governance
Developing Multidisciplinary Committees for Patient Experience Effectiveness
Published June 26, 2025
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
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Culture & Leadership
Developing Resilience: Lessons from a Leader and a Patient
Published August 20, 2019
Experience as a physician, health system leader, and a patient have created new insights into the need to solve this critical problem impacting our health delivery systems.
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Patient Family & Community Engagement
Different? Same? Aren’t People Just People?: Serving the Many Faces of Healthcare
Published March 28, 2017
Creating an environment focused on greater cultural competence will improve the interactions between patients and the hospital team.
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Environment & Hospitality
Discharge with Dignity: How the Thrift Shop can Make a Difference
Published January 1, 2010
Explore the concept and launch of “Discharge with Dignity” program, share process of working with Case Management/Social Workers/Care Transitions Team, and describe impact on patient throughput.
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Patient Family & Community Engagement
Disruptive Behavior
Published January 1, 2013
Walk through a best practice which demonstrates an effective protocol for managing disruptive behavior among patients and families.
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Policy & Measurement
Driving Better Real-World and Evidence-based Policy Outcomes Through Patient + Public Experience
Published June 8, 2021
Join a leadership discussion around how federal agencies are using innovative technology to more effectively and urgently address current and systemic health challenges in the pandemic and beyond.
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