Driving Results Through Interdisciplinary Leadership Skills

Susan Adamek, PhD, RN, NEA-BC, FACHE | Director of Education, Dignity Health St. Rose Dominican
Maggie Ozan Rafferty, DHA, RN | Chief Experience Officer, Dignity Health St. Rose Dominican Hospitals
Variance in patient experiences is often a result of inconsistent approaches. A large health system in the southwest has been able to reduce leadership variance and drive employee and patient engagement by implementing interdisciplinary leadership skills simulation. Each leader in the skills lab participated in a very structured personalized coaching session and was provided immediate feedback. Senior leaders served as evaluators which provided them with real time observation of the members of their teams. Patient and Family advisory Board members and current nursing students participated in skills lab roles as patient and employees. By augmenting its traditional classroom education with a hands-on skills lab approach this organization has increased alignment and built leadership confidence while actualizing measurable results
Related content
-
Culture & Leadership
The Importance of Culture in Healthcare
With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to care for patients from a variety of cultures. Listen as she shares the importance of cultural humility, and how acknowledging and understanding a patient’s cultural background is key to a successful treatment plan and patient relationship.
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Falling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare
2pm ET / 1pm CT / 12pm MT / 11am PT – Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Adapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel
2pm ET / 1pm CT / 12pm MT / 11am PT – One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their
Learn more