Ease, Care, and Access: The Business Impact of Experience Transformation
Whether you are a healthcare organization or insurer, making the experience of care easier and more personal is an investment worth making today – and for years to come. Minimizing delays and making healthcare feel more caring are top priorities. This requires understanding emotion across the entire healthcare journey – from digital touchpoints, to written letters of joy or pain, to contact center experiences. As organizations evaluate the technology needed to differentiate patient and employee experiences, it is critical to listen to structured and unstructured feedback, measure the reaction of patients, and determine where to focus efforts to reduce costs, drive value, and improve efficiency. The good news is it is all possible. In this session, we will share how organizations are leveraging advanced machine learning and AI listening technologies to transform operations, enable empathy at scale, and articulate the ever-elusive ROI in financial, experiential, and operational terms. Tune in to learn more about where we are today and where we have yet to go in designing the experiences we all want.
Related content
-
Staff & Provider Engagement
Investigating the Perceived Impact of Surgeons’ Burnout on Surgical Physician Associates’ Wellness in United States Ambulatory Surgery Centers
Surgeons are the de facto leaders of surgical teams with surgical physician associates (SPAs) as integral members who function in all areas of the peri-operative environment. Surgeons often supervise SPAs.
Learn more -
Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic,
Learn more -
Staff & Provider Engagement
Patient Experience Begins with Employee Experience: The Impact of Recognition Programs
By Nate Hamme This blog is Part One of a two-part series on the impact that employee recognition has on patient experience. Next month, Part Two of the series will detail how misconceptions about employee recognition can be addressed with effective planning and cross-department leadership support and will explain how achievable goals can be attained.
Learn more