Embracing Consumerism by Bridging PFACs and Huddles to Improve PX

Theresa J. Dionne, MA, CPXP | Patient Experience Consultant, Methodist Medical Group
Sondi L. Fiegel, MBA-HCM, RN, LSSGB | Director, Patient Care, Methodist Medical Group
Denise A. Johnson, MD, FAAFP | Patient Experience Physician Champion, Methodist Medical Group

Methodist Medical Group is proud to share how the organization is improving patient satisfaction and team engagement measures through various approaches such as data driven patient experience training, as well as connecting findings from our Patient and Family Advisory Councils, and clinic team huddles. The presenters will share concepts of each approach, how these are connected, and demonstrate improvement results. Join this webinar to learn how your organization can improve patient satisfaction by performing these best practices with purpose, as well as a targeted focus.