Webinar
Showing 81–96 of 572 results
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Patient Family & Community Engagement
Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores
Published July 8, 2014
Hear concrete suggestions on how to close the gap between patients’ expectations and reality, boosting HCAHPS scores.
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Patient Family & Community Engagement | Staff & Provider Engagement
Co-Creating Change Using Storytelling
Published January 14, 2025
During this webinar members of the Global Patient and Family Advisory Board (GPFAB) will demonstrate how telling stories instead of creating guidelines for healthcare professionals will improve patient outcomes. The GPFAB has created a unique storytelling guide that will help healthcare professionals understand the principles of sharing patient/care partner lived experience through storytelling and how
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Patient Family & Community Engagement
Co-Design, Co-Production or a PFA Program? Where Do We Go From Here?
Published June 30, 2021
Explore the power of the PFA and how co-design is crucial for the future of healthcare.
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Culture & Leadership
Coaching a Challenging Team Member
Published January 1, 2010
Identify different coaching and meeting styles, based on desired outcome, learn to deflect excuses and blame, while bringing the conversation back to the topic at hand.
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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Collaborative Solutions for Managing Challenging Family Interactions
Published January 27, 2026
Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar shares how teams across all levels – clinicians, leaders, and families – developed tools, algorithms, and training processes to ensure safety, teamwork, and emotional support. Attend this webinar to learn practical strategies for creating healing environments and fostering collaboration to address
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Environment & Hospitality
Comfort in the Chaos: Volunteer Innovation in the Emergency Department
Published February 3, 2026
Learn how Jefferson Abington Hospital transformed the Emergency Department experience through a volunteer-led Comfort Cart. By offering hygiene and comfort items with compassionate interactions, volunteers helped improve patient dignity and satisfaction. This scalable initiative raised Likelihood to Recommend scores from 45% to 70% in three months. Attendees will gain insight into building volunteer-driven programs that
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Environment & Hospitality
Comfort, Dignity, Delight: An Economical Model of Therapeutic Arts and Holistic Services
Published October 16, 2018
The Concord Hospital department showcased in this webinar, offers a unique range of services designed to bring comfort, delight, and dignity to people during acute hospitalization.
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Staff & Provider Engagement
Commit to Care Team Well-being
Published March 25, 2021
Explore the third aim in the Care Teams segment of The New Existence: Commit to care team well-being.
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Culture & Leadership
Communicating with Compassion: Mind, Body and Spirit
Published January 1, 2010
Acquire tools to train staff and volunteers using non-verbal & verbal communication techniques that personalize care while maintaining healthy boundaries.
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Staff & Provider Engagement
Communication to Reduce Healthcare Disparities
Published September 6, 2018
While many factors impact healthcare disparities, one factor that each of us has the power to address is variations in the cultural and communication competence of health care providers, staff and patient/ family advisors.
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Communication Training for the Opioid Crisis
Published November 19, 2019
Learn about an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.
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Culture & Leadership
Communication, Collaboration and Connection
Published January 10, 2014
What may appear sufficient in the eyes of health care providers may, in reality, be lacking from the perspective of the patient and their family.
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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Compassion Rounds: Connecting with Patients and Families Beyond a Diagnosis
Published February 4, 2025
During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
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Environment & Hospitality
Compassionate Care with Tails: Creating or Reviving an Animal Program
Published January 1, 2010
Discover medical & emotional benefits of a hospital animal program as well as benefits to your organization.
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Patient Family & Community Engagement
Compassionate Contacts: A Social Prescription for Loneliness
Published June 21, 2022
Learn how the VA developed a program that addressed the needs of that vulnerable, yet often overlooked, population of veterans; using an innovative social prescription method that’s as old as time.
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Infrastructure & Governance
Complaint Management: A Rapid Team Response
Published January 10, 2014
Find answers to multidisciplinary problems in less time and with greater satisfaction to the patient and/or staff in order to clarify or enhance a plan of care.
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