PX Pulse: Exploring Consumer Perspectives on Healthcare
Published September 23, 2021
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Zachary Lewis, Senior Vice President, Ipsos USA Public Affairs
Join us for an interactive discussion as we continue our efforts to listen to and track the perspectives of those who engage in healthcare as patients, family members, care partners and consumers. The latest edition of The Beryl Institute – Ipsos PX Pulse reveals significant findings at a critical time for the U.S. healthcare system. Still challenged by the pandemic, we explore the impact COVID has had on consumer decision-making and perspective. In addition, the realities of health disparities and health equity are examined a year after these questions were first explored. Engage in a discussion about the implications of these critical issues as we share the latest release of PX Pulse.
Related content
-
Policy & Measurement
Unveiling Patient Satisfaction: Exploring Demographics, Interactions, and Health-Seeking Behavior
Published April 30, 2025
Objective: This study examined the social context of the patient visit (demographics, waiting room experience, patient-provider interaction) and their relationship to satisfaction with the quality of care when seeking medical treatment. It also examined satisfaction as a predictor variable for its effect on three patient behavioral outcomes. Methods: The study was implemented using a cross-sectional quantitative design among
Learn more -
Policy & Measurement
A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients
Published November 12, 2025
The NHS Friends and Family Test (FFT) is widely used across the National Health Service to collect patient feedback on care experiences. Given its scale and cost, there is strong public and organisational interest in the validity, reliability, and utility of the FFT. This study aimed to systematically review the literature on the validity, reliability,
Learn more -
Policy & Measurement
Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey
Published November 12, 2025
Objective: Patient experience is a core aspect of care quality. Patient experiences of emergency departments (EDs) have been examined, but there has been less focus on ED triage and waiting areas, often patients’ initial point of contact with a health service. This study aimed to understand patients’ experiences of ED triage and waiting room. Methods:
Learn more