Staff & Provider Engagement

Relationship-Centered Team Building

Calvin Chou MD, Professor of Clinical Medicine, University of California, San Francisco
Laura Cooley PhD, Director of Education and Outreach, Academy of Communication in Healthcare

Enhanced team communication and collaboration leads to improved patient experiences of care, better clinical outcomes, and reduced patient complaints. High-performing teams also experience heightened morale among team members and increased staff retention. As team members learn to attend to the needs, strengths and diverse backgrounds of colleagues, they enhance collaborative team performance. This session will guide participants to identify relational characteristics of high-performing teams and to apply fundamental communication skills across the team dynamic.

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