Questioning Protocol: How to Build a High Performing Healthcare Team Focused on
Randi Redmond Oster, Crohn’s Parent & Author of Questioning Protocol
In this presentation learn how to build a high performing team focused on the patient experience. The tips, tools and techniques shared in this session are how the speaker empowered her son to thrive after multiple operations with Crohn’s Disease. They are based on her leadership experience in GE and compassion as a mom. The participant will discover easy to implement, low cost, patient focused tactics to implement that help improve HCAHAPS scores, learn a simple technique to help a patient find the best solution based on their needs and find out the memorable acronym that explains the patient perspective and reminds healthcare professionals what they can do to meet patients’ needs.
Related content
-
Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical Excellence
From Words to Wellness: Promoting Health Equity through Translation
This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication in healthcare.
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 2)
2pm ET / 1pm CT / 12pm MT / 11am PT – The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing
Learn more -
Patient Family & Community Engagement
Patients’ reasons for returning unplanned to the Emergency Department
This grant research report explores the reasons why people decide to return to the Emergency Department (ED) after an initial visit and whether their first experience contributes to their decision. The study reveals that building a patient’s trust on the first visit to the ED can have an impact on the patient’s confidence and capability
Learn more