Reigniting Frontline Culture Through Service Behaviors

2pm ET / 1pm CT / 12pm MT / 11am PT – Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors. This webinar offers interactive strategies – role play, video modeling, and recognition planning – to engage teams in consistency and compassion. Join this webinar to learn how this approach boosted patient experience ratings and courtesy scores while strengthening leadership and team alignment.

Speaker: Keisha Jean-Baptiste, CPXP, Patient Experience Specialist, MedStar Washington Hospital Center

Learning Objectives
-Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors.
-Define the three-step Standard Service Behaviors framework and describe how leaders and staff can role-model and implement it in their organization.
-Gain practical recognition strategies and demonstrate one recognition activity for implementation in their organizations/teams.

Non-members can purchase webinars at a cost of $49 each.