Real-Time Coaching & Feedback: At-The-Elbow Support for Success
Published March 20, 2025


Unlock the power of coaching to inspire, engage, and gain buy-in from your team. In this interactive webinar, you’ll hear from nursing and physician leaders on how they leveraged practical coaching techniques to build trust, foster accountability, and align your team around shared goals. Discover strategies to overcome resistance, communicate with influence, and create a culture of commitment. This session will equip you with tools to drive motivation and ensure your team feels heard, valued, and invested in success. Walk away with actionable insights to enhance your coaching approach and strengthen team buy-in.
Speakers
-Roxanne Baier, MSN, CPXP | Regional Director of Patient Experience, Baylor Scott & White
-Charissa “Megan” Jackson, BSN RN, NE-BC | Nurse Manager, Baylor Scott & White
-Katy Miller, MEd, LSSGB, CPXP | Patient Experience Advisor, Baylor Scott & White – McKinney
-Aarti Raghu, MD | Medical Director- Hospital Medicine McKinney, Baylor Scott & White
Learning Objectives
-Identify effective frameworks for communication and coaching.
-Discover effective strategies for creating buy-in.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
Building Cognitive-Based Compassion into Service Recovery Training
Published October 23, 2025
Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This approach helps staff connect to their sense of empathy during emotionally charged
Learn more -
Culture & Leadership | Infrastructure & Governance
Aligning Experience to Drive Scalable, Sustainable Change
Published June 10, 2025

Complimentary – In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear,
Learn more -
Staff & Provider Engagement
The Impact of the ED Service Ambassador Program
Published September 11, 2025

In this episode, Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Liddy shares how ambassadors support patients and staff, foster meaningful connections, and improve care experiences across the ED.
Learn more