Radiology Bundle: Collaborative Approach to Designing an Experience
![](https://theberylinstitute.org/wp-content/uploads/2022/11/6.2.20-The-Radiology-Bundle-A-Collaborative-Approach-to-Designing-an-Experience-Improvement-Blueprint.jpg)
Christi Cornelius, BS, CNMT, Improvement Leader, IU Health Methodist Hospital
Joy Graves-Rust, CPXP, Manager, Experience Design, IU Health Indianapolis Suburban Region
In 2018 IU Health began surveying patients in “real time” and focusing on likelihood to recommend instead of overall rating of care. This shifted historically heavy inpatient survey responses to the outpatient world. Surveys from patients having a radiology or mammography experience account for 25% of all survey responses across IU Health North, Saxony, and Tipton Hospitals. Declining survey performance, a willing leadership team, and a desire to improve the patient experience resulted in a unique partnership between the facilities and the IU Health North Patient Family Advisory Council. Join this webinar to learn how patient experience aligned with the process improvement leader to increase patient experience awareness in front-line team members, provided meaningful data to team leaders, and partnered with the IU Health North Patient Family Advisory Council as well as a new, online community of IU Health Insiders to create clarity and a baseline understanding of what matters most.
Related content
-
Infrastructure & Governance
Rebuilding Trust to Ensure Sustainability: One CAH’s Remarkable Transformation
On the Road with Phillips County Health Systems – August 2019 by Tiffany Christensen, CPXP When The Beryl Institute Team goes On the Road, some trips include more “road” than others. Getting to Phillipsburg, Kansas required 3 planes, a rental car and a long drive through miles of farm country. Getting the opportunity to learn
Learn more -
Infrastructure & Governance | Policy & Measurement
A Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
Learn more -
Infrastructure & Governance
I was fine with my body. I just didn’t like that it was mine.
What must it be like to be a young teen struggling with a sense of being in the wrong body?
Learn more