Pxi (Improve) Model: A Data Driven Model

Pam Prissel, MS, Patient Experience Manager, Mayo Clinic Health System
Terri Veneziale, MBA, Patient Experience Manager, Mayo Clinic Health System

Learn how this data driven consultation model helps providers, leaders and sites identify gaps in service delivery and develop improvement strategies. This webinar will describe Mayo Clinic’s consultation model, a key component of their Patient Experience service strategy, and how it is used to work with leaders and physicians to address communication and other processes that have a downstream effect on the moment-to-moment experience of patients.