Praise, Coach, Discipline: Giving Feedback to Others
Published December 13, 2016
Anita Woodward
Giving feedback is often hard to do. We forget to praise what we see as “expected” behavior, and we tend to avoid confrontation with people not performing up to par because we aren’t sure how to handle it, and we expect it will be difficult and emotional. This session covers the hows and whys of giving feedback.
Related content
-
Culture & Leadership
Fundamentals of Patient Experience: A CPXP Preparation Program (Arabic) – January/February 2026
Published January 3, 2026
Designed for Arabic-speaking healthcare professionals and patient experience champions in the Middle East, this interactive program provides a structured pathway to prepare for the Certified Patient Experience Professional (CPXP) exam, a globally recognized credential that validates expertise in influencing systems, processes, and behaviors to drive positive healthcare experiences. All participants who complete the program will
Learn more -
Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
Published April 8, 2025
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more -
Culture & Leadership
Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication
Published December 9, 2024
By Dr. Michael B. Pitt Professor of Pediatrics at the University of Minnesota | Co-Director of the Clear Clinical Communication Research Group Introduction As clinicians, none of us went into medicine to confuse people. Yet studies on our use of jargon – the technical terminology of a given group – reveal that we consistently do
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events