PX Grand Rounds 3

Presentation topics and presenters include:
- Mindful Healthcare: Patient Experience Starts with a Healthy Team Scott Kashman, Chief Acute Care Officer, Lee Health
- Open Space Technology – A Model for Engagement Tammy Marshall, Chief Experience Officer
- The New Jewish Home Peer Rounding – A Safety Net to Patient Experience Cathy Arsenault, Patient and Family Advisory Council, UNC Rex Hospital
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Culture & Leadership | Infrastructure & Governance
Experience Management Everywhere
PX Marketplace – 2pm ET / 1pm CT / 12pm MT / 11am PT – The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must
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Culture & Leadership
Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence
This case study examines the development of a graduate-level program addressing the need for healthcare professionals skilled in diversity, disparities, and advocacy (DDA) to enhance patient experience. Dr. Susan Lee, University of Texas MD Anderson Cancer Center, initiated the program to integrate DDA into leadership and practice, aligning with her organization’s mission to support equity
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Culture & Leadership
A Human-Centered Approach to Engaging Diverse Families in Pediatric Advisory Groups
By Nikki Montgomery, M.A., M.Ed., GPAC The pediatric world gets it right in many ways when it comes to engaging families. Families have to be involved in care when the patients are children. Families participate in developing care plans, and their expertise about their child is part of developing those plans. Families are welcomed, and
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