PX Grand Rounds 2
Presentation topics and presenters include:
- Creating a Care Signature Marna Borgstrom, Chief Executive Officer, Yale New Haven Hospital
- Supporting Physicians for Excellent Patient Communication Tony Padilla, Chief Patient Experience Officer, UCLA Health System
- Empowering Patients and Families to Make a Difference Raman Krimpuri, Patient and Family Advisor, PFAC Co-Chair, The MetroHealth System
Related content
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Culture & LeadershipLeading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes
Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
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Culture & Leadership | Staff & Provider EngagementLeading Healthcare & PX Teams with Clarity, Confidence and Courage
A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
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Culture & Leadership | Staff & Provider EngagementHeartfelt and Healing: Mastering the Art of an Apology in Human Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events