PX Grand Rounds 2
Published June 1, 2017
Presentation topics and presenters include:
- Creating a Care Signature Marna Borgstrom, Chief Executive Officer, Yale New Haven Hospital
- Supporting Physicians for Excellent Patient Communication Tony Padilla, Chief Patient Experience Officer, UCLA Health System
- Empowering Patients and Families to Make a Difference Raman Krimpuri, Patient and Family Advisor, PFAC Co-Chair, The MetroHealth System
Related content
-
Culture & Leadership | Infrastructure & Governance
ED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role
Published September 11, 2025
The ED clinical patient navigator (PN) role addresses experience gaps related to wait times, communication, teamwork, and personalized care during visits. By creating a patient experience value stream map, we identified the need for the PN role, focusing on patients at risk for negative experiences. The PN customizes interventions and ensures patients understand their care
Learn more -
Culture & Leadership
No Time to be Timid: Making the Financial Case for PX professionals
Published September 21, 2025
J.R. Labbe, CEC Co-Founder, CCO, Executive Coach CSE Leadership, LLC Nicole Kirchhoffer DNP, MS, RN, CEN, CPXP, FPCC, NEA-BC Patient Experience Officer / Assistant Vice President Maimonides Medical Center Lara Burnside, MHA, CEC Co-Founder, CXO, Executive Coach CSE Leadership A July 2025 article by Kristin Kuchno, published by Becker’s Hospital Review, targets Chief Experience Officers as being
Learn more -
Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Human-Centered Leader Rounding: Using Generational Insights and Personalization
Published November 26, 2024

Complimentary – Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes
Learn more