Putting Time on Your Side in the Waiting Room

Janet Giordano, Clinical Nursing Coordinator, St. Jude Children’s Research Hospital
Diane McGarry, Manager, Patient and Family Experience, St. Jude Children’s Research Hospital

St. Jude Children’s Research Hospital has spent nearly 18 months tackling the issue of wait times for the infusion clinic. This webinar will briefly share why we started this project then go in depth on the “how”, including lessons learned. We’ll start with a brief introduction, discuss the “why” and a brief review of the in-depth literature review that we completed. Then, we’ll divide the webinar into two primary pieces: 1. how we decreased actually wait times and 2. how we improved the perception of wait times. We will conclude with a summary of our results and outcomes.