Staff & Provider Engagement

Physician Engagement Strategies

Justin Bright, M.D. | Senior Staff Physician, Henry Ford Hospital

It is critical for patient experience professionals to better understand the mindset of the people they are most trying to engage. Social media crowd sourcing was used to do something different — ask physicians how they feel about patient experience initiatives, and what it would take to engage them more. Hundreds of responses from emergency medicine physicians about patient experience concepts and initiatives were captured. Webinar participants will walk away with a new perspective and concrete examples of what patient experience professionals can immediately implement in order to better accomplish their organizational objectives.