Promoting Anti-Racism and Supporting Staff through Policy

Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as well. Our policy was written and implemented across the health system and serves as a resource to all. We will present steps utilized to develop and create this policy in a collaborative way, the specific core contents of the policy, and methods used to socialize this work including awareness and educational sessions. We will also speak about the impact the policy has had on our workforce and our plans for sustaining these efforts.
Learning Objectives
– Use a collaborative approach to creating a policy that upholds anti-racism and provides guidance on how to manage racist behaviors as they arise.
– Distinguish an Anti-Racist policy from a policy that simply does not support racist behavior.
– Identify the resources and organizational support required to socialize a policy to address racist patient behaviors.
Speakers:
Pamela Abner, MPA, CPXP | SVP, Chief Diversity Operations Officer and System Health Equity Officer, Mount Sinai Health System
Erica Rubinstein, LCSW, CPXP | Vice President Patient Experience, Mount Sinai Health System
Policy: MSHS Responding to Racist and Discriminatory Patient Behavior
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Patient Family & Community Engagement
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
2pm ET / 1pm CT / 12pm MT / 11am PT – Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the
Learn more -
Culture & Leadership | Staff & Provider Engagement
Real-Time Coaching & Feedback: At-The-Elbow Support for Success
Unlock the power of coaching to inspire, engage, and gain buy-in from your team. In this interactive webinar, you’ll hear from nursing and physician leaders on how they leveraged practical coaching techniques to build trust, foster accountability, and align your team around shared goals. Discover strategies to overcome resistance, communicate with influence, and create a
Learn more -
Staff & Provider Engagement
Fostering a Growth Mindset in Healthcare: A Strengths-Based Approach to Improving Patient Experience
This learning bite explores a pilot program that took a compassionate, strengths-based approach to improving provider communication and engagement. By focusing on relationship-centered training—rather than remediation—the program led to significant improvements in patient experience and provider well-being, offering a scalable model for fostering a growth mindset in healthcare.
Learn more