Promoting Anti-Racism and Supporting Staff through Policy
![](https://theberylinstitute.org/wp-content/uploads/2024/01/Promoting-Anti-Racism-and-Supporting-Staff-through-Policy.webp)
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as well. Our policy was written and implemented across the health system and serves as a resource to all. We will present steps utilized to develop and create this policy in a collaborative way, the specific core contents of the policy, and methods used to socialize this work including awareness and educational sessions. We will also speak about the impact the policy has had on our workforce and our plans for sustaining these efforts.
Learning Objectives
– Use a collaborative approach to creating a policy that upholds anti-racism and provides guidance on how to manage racist behaviors as they arise.
– Distinguish an Anti-Racist policy from a policy that simply does not support racist behavior.
– Identify the resources and organizational support required to socialize a policy to address racist patient behaviors.
Speakers:
Pamela Abner, MPA, CPXP | SVP, Chief Diversity Operations Officer and System Health Equity Officer, Mount Sinai Health System
Erica Rubinstein, LCSW, CPXP | Vice President Patient Experience, Mount Sinai Health System
Policy: MSHS Responding to Racist and Discriminatory Patient Behavior
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is
Learn more -
Culture & Leadership | Quality & Clinical Excellence
Empowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
2pm ET / 1pm CT / 12pm MT / 11am PT – Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more