Webinar
Showing 321–336 of 572 results
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Patient Family & Community Engagement | Staff & Provider Engagement
My Life, My Story: Putting the Person Above the Problem
Published March 22, 2022
Explore a MLMS project focused on Veterans with spinal cord injuries with a brief overview of various forms of life-story work, such as narrative medicine, dignity therapy, and narrative therapy.
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Culture & Leadership | Patient Family & Community Engagement
National Human Experience Movement Led by SOBREXP in Brazil
Published October 28, 2025
Complimentary – Discover the inspiring journey of Brazil’s National Movement in Human Experience, led by SOBREXP, the Brazilian Society of Patient Experience and Person Centered Care. Learn about the timeline, strategies, challenges, and key achievements that have shaped this groundbreaking effort to elevate the human experience. Speakers: • Carla Ledo, RN, MBA, CPXP | President,
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Culture & Leadership | Patient Family & Community Engagement
New Ways to Care
Published September 17, 2024
Complimentary – This webinar explores innovative models for best technical care, co-produced with patients and families, and also look at the impact that compassion and kindness can have on clinical outcomes, cost and patient experience. Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement *Headliner webinars are complimentary. Brought to you by:
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Staff & Provider Engagement
Nine Spiritual Principles for Patient Experience
Published August 5, 2014
Real-world applications of Nine Spiritual Principles will remind attendees of the call and passion for why they got into the healing field in the first place.
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Staff & Provider Engagement
No Time to Care: Empowering Caregivers to Transform the Patient Experience
Published November 10, 2015
Learn what motivates staff and then provide fun and creative programs, as well as the knowledge and skill set to ensure a positive patient experience as well as create the ultimate working environment.
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Culture & Leadership | Staff & Provider Engagement
Nonviolent Communication to Improve the Human Experience
Published January 28, 2025
Complimentary – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions
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Culture & Leadership
Northwell Health: Establishing a Culture of C.A.R.E.
Published October 10, 2017
Hear about a journey to create a culture of C.A.R.E. framework and our educational training program across an organization of 21 hospitals, 450 physician practices, and 61,000 employees.
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Patient Family & Community Engagement
NotasAbiertas Para Todos – OpenNotes Patient Navigation Program
Published May 28, 2020
Learn about Mount Sinai Health System’s Spanish-Language Preferred OpenNotes Patient Navigation Program.
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Patient Family & Community Engagement
NSW Health Guide to Action – Elevating the Human Experience for Patients, Families, Carers and Caregivers
Published December 8, 2020
Learn how NSW Health is working with people (patients, carers, families & communities) and CEC staff to promote and embed a fundamentally different approach to how we partner and where we focus our improvement work.
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Infrastructure & Governance
ONE Experience: A System Approach to Keeping Patients First Always
Published June 23, 2015
Be introduced to the ONE Experience model and how it keeps Patients First, Always. Learn four key tactics that enhance the patient experience in care locations from inpatient to ambulatory and pediatrics to long term care.
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Culture & Leadership | Staff & Provider Engagement
ONE Sutter Experience of Care, a 3-Step Communication Standard
Published September 25, 2025
Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a communication standard with three simple steps: Warm Welcome, Narration of Care/Service, and Fond Farewell. This approach ensures every person feels seen, heard, and connected throughout their care journey. Speakers • Carole Adell, MHROD | Director, Experience of Care, Sutter Health •
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Innovation & Technology
OpenNotes: The Power of Knowing
Published August 29, 2017
Learn about the OpenNotes movement and how your health system can participate, and hear from a doctor and a patient about their personal experiences with notes and transparency.
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Patient Family & Community Engagement
Operationalizing Your PFAC: 7 Steps to Sustainability
Published December 15, 2015
Leave this training with a clear understanding of the necessary steps for establishing effective partnerships and for becoming a top PFE-performer among healthcare organizations.
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Innovation & Technology
Optimizing Post-Discharge Outreach: Ensuring Safe Discharges through a Patient-Centered Technology
Published November 5, 2019
Explore challenges related to the discharge process, key strategies in implementing new technology into nurse’s workflows, successes in engaging stakeholders, their PDSA iterations and positive results realized.
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Environment & Hospitality
Optimizing the Patient Experience: Music and Nature at the Bedside
Published July 25, 2013
Learn the benefits of adding music and nature to not only improve experience but also reduce stress, minimize delirium, minimize the negative impact of unavoidable noise, improve restfulness and sleep and improve staff and patient satisfaction.
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Patient Family & Community Engagement | Quality & Clinical Excellence
Our Journey to Improving the Experience of Patients 65+
Published March 11, 2025
Join us for a panel discussion on enhancing patient experience for patients 65 and older. Experts will explore key population statistics, care challenges, and insights from consumer feedback to better understand patient needs. Learn strategies to improve communication clarity and address What Matters Most at every stage of care. Panelists will share lessons from a
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