Preparing Members of a Patient and Family Advisory Council
Published August 23, 2016
Allison Chrestensen, Project Coordinator at Duke University Health System
Tiffany Christensen, Performance Improvement Specialist, NC Quality Center
Tanya Lord PhD, MPH, Director of Patient and Family Engagement, Foundation for Healthy Communities
In this webinar, Allison Chrestensen leads the conversation about designing a comprehensive training program for Patient and Family Advisors (PFAs) and staff, a critical building block for a successful and sustainable PFAC. In order to provide focused, entity-sensitive, and valuable feedback, PFAs and staff need to understand their roles, as well as how to communicate effectively in a PFAC environment. This training is designed for those who have already built a solid structure for PFA engagement and now are ready to improve the qualities of partnership. Participants will leave this training with strategies for designing a training program that draws upon national best practices and also meets the needs of their specific organizations. *This webinar is part 2 of 4 of the Webinar Series on Patient and Family Engagement.
Related content
-
Culture & Leadership | Patient Family & Community Engagement
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
Published December 4, 2025
Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the introduction of term limits, revamped recruitment efforts, enhanced cross-generational digital presence, and
Learn more -
Patient Family & Community Engagement
“Those boxes do not hold me”: Using Narrative Health Experiences Research to Learn from Patients and Care Partners Beyond Surveys
Published August 8, 2025
Stories are fundamental to how we understand individual beliefs and experiences, as well as collective mindsets and institutional practices. Volunteered narratives are abundant, especially on the interweb. We in the health experiences research community, however, are challenged to develop effective, equitable approaches to moving beyond surveys by hearing and responding to not just dominant voices,
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy
Published July 28, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events