Webinar
Showing 129–144 of 549 results
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Infrastructure & GovernanceEffective Ambulatory Quality Initiative Improves Patient Experience
Review strategies to successfully negotiate the challenges of implementing a generalizable training initiative across a diverse ambulatory arena.
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Culture & Leadership | Policy & Measurement | Staff & Provider EngagementEffectively Leveraging Patient Comments for Strategic Improvement
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementElevating Experience
The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful
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Culture & LeadershipElevating the Human Experience in the Face of COVID-19
How do we begin to think ahead to rebuilding together?
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Patient Family & Community EngagementElevating the Unimaginable Experience: A Multidisciplinary Initiative to Improve Pediatric End-of-Life Care
Explore the development of a hospital-wide bereavement committee to implement and improve end-of-life services in a pediatric hospital,
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Patient Family & Community EngagementEmbracing Consumerism by Bridging PFACs and Huddles to Improve PX
Learn how your organization can improve patient satisfaction by performing these best practices with purpose, as well as a targeted focus.
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Policy & MeasurementEmbracing Transparency in Patient Experience Reporting
Learn about organization’s journey in implementing transparency in patient experience reporting.
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Culture & LeadershipEmory Clinic’s Patient Satisfaction Success Story: Accelerating PX
Learn unique approaches to the following all related to medical practice: new service roles and responsibilities, engaging physicians, volunteer usage, service coaching and training and best practices in patient advocacy.
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Infrastructure & GovernanceEmpathic Approaches to Writing Meaningful Grievance Letters
Learn approaches to writing patient-centered letters in response to grievances received.
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Culture & LeadershipEmpathy & Connection: Improving Leadership & Volunteer Success
Understand concepts of empathy and connection, what patients value in today’s new era of healthcare and how volunteers can meet those needs and how to lead with empathy and develop a volunteer program with empathy as a core concept.
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Culture & LeadershipEmpathy as a Breakthrough Approach to Culture Transformation
Patient Experience Leaders from 3 Memorial Hermann facilities will describe how they launched this approach at individual facilities and then spread throughout the system.
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Staff & Provider EngagementEmpathy Reinvented for the Resistant or Misunderstood Healthcare Professional
Empathy must include 3 key elements to be interpreted positively. During this session you won’t only learn, but will apply the 3 elements of empathy.
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Staff & Provider EngagementEmpathy: Connecting in Suffering
Articulate the meaning of suffering, and explore why we as caregivers are so afraid of it!
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Staff & Provider EngagementEmployee Culture: Engaging with the New Generation
Understand the impact of social media, gamification and pop culture on employee engagement and how to gain staff level engagement/buy-in to make “change” more fun.
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Infrastructure & Governance
Employee Engagement: A Central Driver in Your Patient Experience Efforts
Learn what organizations are doing to support all who work in healthcare deliver the best to their patients, families and each other.
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Staff & Provider EngagementEmployee Engagement: We are ALL Patient Advocates!
Inspire all caregivers to think beyond their job titles and embrace their role as patient advocates.
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