Webinar
Showing 129–144 of 510 results
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Culture & Leadership | Quality & Clinical ExcellenceEmpowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
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Staff & Provider EngagementEmpowering Managers & Leaders with the Educational and Assessment Tools to Improve the Patient Experience
Explore the successful outcomes of the results at Hackensack UMC in an effort to empower managers with employee educational and assessment tools.
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Staff & Provider EngagementENCORE: Secrets to Showstopping Patient Experience
Draw a 6-point comparison between what is demanded of healthcare providers and Broadway actors. The stages may be drastically different, but how we go about creating “encore performances” is strikingly similar.
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Infrastructure & Governance
Encore! Encore! Transforming Volunteer Orientation from Traditional to Buzzworthy
Adapt required learning material into more entertaining, more satisfying, and better retained lessons.
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Policy & MeasurementEngage in the Global Experience Measure Inquiry
In recent years, the Global Experience Measure (GXM) effort at the Institute has brought together over 1,000 member voices from our global community. Driven by feedback from our Global Council and inspired by a PXJ article, Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare, this effort has led
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Culture & LeadershipEngaging C-Suite in the Patient Experience
How do Patient Experience Leaders and CEOs appropriately challenge and engage C-Suite to place patient experience at the top of their priority list?
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Patient Family & Community Engagement | Staff & Provider EngagementEngaging Community and Volunteer Partnerships for Health Equity and Experience
Marisha DiCarlo, PhD, MPH | Vice President, Community Engagement, Advocacy and Health, Arkansas Children’s Erica Phillips, MA, CFRE, CAVS | Executive Director, Volunteer Engagement, Arkansas Children’s Through Arkansas Children’s Hospital’s (ACH) 2022 Community Health Needs Assessment (CHNA), implementation strategies were identified to prioritize and plan for evidence-based solutions to address top health needs for children
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Staff & Provider EngagementEngaging Faculty and Staff in the PFCC Philosophy Using Patient Satisfaction Surveying Instruments
Involving family members in all aspects of care increases the practice of PFCC, increases patient satisfaction, decreases length of stay and increases quality and safety.
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Patient Family & Community EngagementEngaging Patients and Families Each and Every Time
Discover how hospital leadership and staff integrate patient and family engagement while recognizing that it leads to improved patient and family experiences and quality care.
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Patient Family & Community EngagementEngaging Peer Mentors to Support Patients and Families in Transition
Explore the use of volunteer peer mentors to support patients and families going through youth care transitions at the Alberta Children’s Hospital.
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Staff & Provider EngagementEngaging Physicians in a Communication Skills Training Program
Hear about techniques used to engage physicians in practicing new communication skills as well as the link between the relationship-centered communication program to physician empathy and burnout.
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Staff & Provider Engagement
Engaging Physicians in CAHPS Improvement
Learn how to engage clinicians and other members of the care team and how to use data (including H and CG-CAHPS) as a catalyst for systematic culture change.
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Staff & Provider EngagementEngaging Physicians in the Patient/Provider Experience
Improving the provider experience led to enlightened attitudes, intrinsic behavior changes, and realizations that the providers could positively influence an encounter with the patient and the staff and improve patient experience scores.
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Staff & Provider Engagement
Engaging Practitioners in Addressing Overuse of Services
Explore an approach to engaging physicians in the process of identifying and reducing overuse of services.
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Culture & LeadershipEnhancing Communication Skills: A Catalyst for Org Cultural Transformation
Communication in Healthcare is a learner-centered curriculum providing skills to caregivers to navigate the journey from a provider-centered to a patient-centered and team-based culture, embracing a culture of trust, safety, and compassion.
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Innovation & TechnologyEnhancing Patient and Physician Exam Room Interactions with the Electronic Health Record
Explore communication challenges with the EHR and best practices physicians can implement to maintain rapport between the physician and the patient.
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