Infrastructure & Governance

Employee Engagement: A Central Driver in Your Patient Experience Efforts

Stacy Palmer, Senior Vice President, The Beryl Institute
Deanna Frings, Vice President, Learning and Professional Development, The Beryl Institute

As patient experience remains a top priority and experience efforts continue to expand, there is a greater focus being placed on employee engagement as identified in the 2017 State of Patient Experience benchmarking study. Join us for a conversation on culture, leadership and the critical role employee engagement has on achieving experience excellence. Learn what organizations are doing to support all who work in healthcare deliver the best to their patients, families and each other.