Employee Engagement: A Central Driver in Your Patient Experience Efforts
Published April 1, 2017
Stacy Palmer, Senior Vice President, The Beryl Institute
Deanna Frings, Vice President, Learning and Professional Development, The Beryl Institute
As patient experience remains a top priority and experience efforts continue to expand, there is a greater focus being placed on employee engagement as identified in the 2017 State of Patient Experience benchmarking study. Join us for a conversation on culture, leadership and the critical role employee engagement has on achieving experience excellence. Learn what organizations are doing to support all who work in healthcare deliver the best to their patients, families and each other.
Related content
-
Infrastructure & Governance | Staff & Provider Engagement
Is There a Doctor in the House? The Benefits of Partnering a Physician with Patient Advocacy
Published October 22, 2024
Wondering how to take your Patient Advocacy team to the next level? This webinar will walk through the advantages of having a physician champion working closely with your advocacy team. We will cover physician engagement, clinical oversight, quality review, and key concepts that make for a successful physician partnership. Presenters will share their journey of
Learn more -
Culture & Leadership | Infrastructure & Governance
Aligning Experience to Drive Scalable, Sustainable Change
Published June 10, 2025
Complimentary – In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear,
Learn more -
Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
Published December 12, 2024
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Employee Engagement: A Central Driver in Your Patient Experience Efforts
$49.00
ACCESS NOW