Employee Culture: Engaging with the New Generation

Andrea Hill, Program Coordinator, Patient Experience, Norton Healthcare
John Hess, Program Coordinator, Employee Engagement, Norton Healthcare

New approaches to training utilizing pop culture references to engage staff and keep momentum going. Engagement approach led to employee driven training and programs, making it possible for employees to directly impact and “own” their successes. The use of crowdsourcing and looking outside of the healthcare industry (internal and external talent) is a way to inform new ideas and ways of doing things – understanding and targeting the employee audience, particularly how to reach the Millennial generation. This session will focus on understanding the impact of social media, gamification and pop culture on employee engagement and how to gain staff level engagement/buy-in to make “change” more fun.