Communication to Reduce Healthcare Disparities

Wendy Leebov, Ed.D. | Founder & Partner, Language of Caring
Many population groups are at disproportionate risk of being uninsured, lacking access to care, and experiencing worse health outcomes, including people of color, low-income individuals and immigrant populations. While many factors impact healthcare disparities, one factor that each of us has the power to address is variations in the cultural and communication competence of health care providers, staff and patient/ family advisors. In this webinar, patient experience thought leader Wendy Leebov identifies evidence of differential treatment and implicit bias in medical encounters that affects the experience and outcomes with diverse patients. She sets forth a concrete improvement agenda for engaging providers and staff in awareness-raising and communication skill-building that reduces disparities and ensures culturally competent and equitable behavior in staff-patient relationships. Finally, she describes tactics for engaging staff in embracing the goal of reducing inequity and building the skills they can use to make a positive difference in their everyday interactions.
Related content
-
Staff & Provider Engagement
Effect of wearing masks in the hospital on patient-provider interaction: “They (providers) need to stay safe for their family and keep us safe.”
Since March 2020 when the Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) pandemic was widespread in the U.S., masks became a primary form of protection for healthcare workers when caring for patients. While wearing masks was not a new phenomenon in the health field, there is little known on how the use of them affects
Learn more -
Quality & Clinical Excellence | Staff & Provider Engagement
“Hear with Heart:” Escape Room Training in Patient Belongings
San Juan Medical Center shares a hands-on learning approach that allows caregivers to understand what matters most to patients in the moment and how to actively listen to patients’ needs. “Hear with Heart is an escape room training exercise for providers and staff that is part of the medical center’s “What Matters to You?” program.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Storytelling and its Practical Influence
Storytelling is a connection tool that has the tendency to influence and captivate an audience when done correctly. The power of a single story can also inspire and trigger the emotional (right brain) to react a certain way and/or bring sense and logic to a moment. This can ignite the left side of our brain
Learn more