Complaint Management: A Rapid Team Response
Vicki Tiller, Manager, Concierge Services, NorthShore University HealthSystem, Glenbrook Hospital
This is an approach designed and implemented to respond to complex service recovery and complaint issues that brings expert input directly to the bedside. This flexible team approach supports nursing staff and unit managers to find answers to multidisciplinary problems in less time and with greater satisfaction to the patient and/or staff in order to clarify or enhance a plan of care.
Related content
-
Infrastructure & GovernanceImproving Patient and Family Experience in the NICU
This paper explores strategic goals supporting improvements and enhancements in patient experience in Neonatal Intensive Care Units (NICUs).
Learn more -
Infrastructure & GovernanceBriner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience
Achieving a Compassionate, Person-Centered Organization by Design
Learn more -
Infrastructure & GovernanceCaring for our Children: A Look at Patient Experience in a Pediatric Setting
This paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events