Webinar
Showing 49–64 of 578 results
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Patient Family & Community Engagement | Quality & Clinical Excellence
Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and promote equitable, patient-centered care. Speaker: Lyndsey Newman, MBA, MHA, LSSGB | Director,
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Quality & Clinical Excellence | Staff & Provider Engagement
Breaking Barriers: Strategies for Effective Language Access in Healthcare
Published November 18, 2025
Language access is a vital component of ensuring equitable, safe, and high-quality care for all patients. This panel discussion will explore how health systems are approaching language services from compliance and interpreter models to frontline staff engagement. Panelists will share lessons learned, strategies for training and empowering staff, and approaches for measuring the true impact
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Culture & Leadership | Innovation & Technology
Breaking Down Communication Barriers in Emergency Patient Experience
Published November 13, 2025
Complimentary – Emergency departments face unique challenges in delivering exceptional patient experiences. Unlike inpatient settings where time allows for relationship-building, the ER operates in a high-pressure, fast-paced environment where communication gaps directly impact clinical outcomes and patient satisfaction. This webinar explores the fundamental obstacles to effective ER communication and presents practical, technology-enabled solutions that are transforming
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Culture & Leadership | Staff & Provider Engagement
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection? Join this webinar to explore practical strategies for breaking down silos and
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Infrastructure & Governance
Bridging Continuum Waters – A Hospital System Case Study
Published October 13, 2015
This presentation overviews a hospital system consolidation and integration of acute, post-acute, long-term care, wellness, outpatient care and person-centered navigation teams as a central framework for achieving population health goals.
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Infrastructure & Governance
Building a Solid Business Case through Patient Empathy
Published May 2, 2013
How do you build a business case for patient-centered redesign of an entire clinical service line across multiple locations?
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Patient Family & Community Engagement | Staff & Provider Engagement
Building Cognitive-Based Compassion into Service Recovery Training
Published October 23, 2025
Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This approach helps staff connect to their sense of empathy during emotionally charged
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Culture & Leadership
Building Dream Teams: Improve the Patient Experience with High Functioning Teams
Published November 3, 2015
Gain hands-on tools for developing specialized team building training and encourage energy in a way that has the potential to foster meaningful change and lead to a sustainable culture shift for their entire organization.
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Staff & Provider Engagement
Building Impactful Relationships and Collaboration with Non-Traditional Team Members as Partners
Published February 13, 2018
Committed staff members at all levels can promote the delivery of patient-centered outcomes and create connections with patients and families that transcend each episode of care.
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Infrastructure & Governance | Patient Family & Community Engagement
Building Representative PFACs: From Formation to Sustainment
Published May 12, 2026
This webinar focuses on best practices for developing, implementing, and sustaining Patient and Family Advisory Councils (PFACs) and Patient and Family Advisors (PFAs) that are diverse, representative, and meaningfully integrated into organizational safety work. Discussion will include governance structures, recruitment, inclusion, and strategies for ensuring PFACs influence decision-making rather than operating in isolation. Learning Objectives:
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Innovation & Technology
Building The Foundation – Volunteer Services Process Improvement for Better Patient Experience
Published June 29, 2021
Learn how to document your current state for process improvement and identify performance pain points in your onboarding process in your Volunteer Department.
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Innovation & Technology | Patient Family & Community Engagement
Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study
Published January 16, 2025
Complimentary – Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and showing empathy—improve trust, outcomes, and patient experiences. Learn about the Medallia-Arnold P. Gold
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Staff & Provider Engagement
Burnout Tune-up: Help Your Staff by Empowering Patients
Published February 9, 2021
Learn practical ways—from no tech to high tech—you can better help your staff so they can better help your patients.
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Patient Family & Community Engagement
Bust Your Assumptions About What Matters to Patients
Published January 1, 2014
The philosophy and methods of Experience-Based Design (EBD) are helping organizations better understanding the experiences and emotions of those receiving and delivering our healthcare services.
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Staff & Provider Engagement
But My Patients are Different: How to Debunk Criticisms and Engage Your Physicians on the Journey to Service Excellence
Published January 21, 2014
Learn the skills to identify providers who can serve as service excellence champions and equip them with the necessary tools to coach peers.
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Environment & Hospitality | Infrastructure & Governance
But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program
Published April 22, 2025
It’s easy to fall into a routine in Volunteer Services. But what if you could get free help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to help keep you at the top of your game. Alex Seblatnigg, CAVS, CPXP | Director of Volunteer Services
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