Webinar

Showing 49–64 of 537 results

Staff & Provider Engagement

Building Impactful Relationships and Collaboration with Non-Traditional Team Members as Partners

Committed staff members at all levels can promote the delivery of patient-centered outcomes and create connections with patients and families that transcend each episode of care.
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Innovation & Technology

Building The Foundation – Volunteer Services Process Improvement for Better Patient Experience

Learn how to document your current state for process improvement and identify performance pain points in your onboarding process in your Volunteer Department.
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Innovation & Technology | Patient Family & Community Engagement

Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study

Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and showing empathy—improve trust, outcomes, and patient experiences. Learn about the Medallia-Arnold P. Gold Foundation Humanism
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Staff & Provider Engagement

Burnout Tune-up: Help Your Staff by Empowering Patients

Learn practical ways—from no tech to high tech—you can better help your staff so they can better help your patients.
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Patient Family & Community Engagement

Bust Your Assumptions About What Matters to Patients

The philosophy and methods of Experience-Based Design (EBD) are helping organizations better understanding the experiences and emotions of those receiving and delivering our healthcare services.
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Staff & Provider Engagement

But My Patients are Different: How to Debunk Criticisms and Engage Your Physicians on the Journey to Service Excellence

Learn the skills to identify providers who can serve as service excellence champions and equip them with the necessary tools to coach peers.
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Environment & Hospitality | Infrastructure & Governance

But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program

It’s easy to fall into a routine in Volunteer Services. But what if you could get free help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to help keep you at the top of your game. Alex Seblatnigg, CAVS, CPXP | Director of Volunteer Services
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Policy & Measurement

CAHPS Imperative to Transform Patients’ Experiences

Compliance with CAHPS is a low bar to set for organizational achievement. Our research indicates that cultures dedicated to excellence achieve higher CAHPS performance,
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Policy & Measurement

CAHPS Round Up 2021

Review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years.
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Infrastructure & Governance

Called to Serve: From Hospitality to Hospital

See how a Northern Virginian health system of 5 hospitals and 30 outpatient clinics collaborated in a three-year transformation that resulted in higher HCAHPS scores, more engaged employees and better clinical and operational outcomes.
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Patient Family & Community Engagement

Care Cards: The Impact of Meaningful Conversation and Understanding Patient Preference

Learn about a tool that ensures staff knows what matters most to each individual patient in order to personalize their care.
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Patient Family & Community Engagement

Care Coordination & Transitions: How to Use Tools to Avoid the Common Pitfalls

Learn ways to help patients self-advocate by ensuring recognition of early warning signs, as well as a patient’s willingness and ability to seek help when needed.
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Staff & Provider Engagement

Caring for Ourselves and Others

Hear how the Schwartz Center is working to support caregivers, healthcare leaders and others and bring compassion to every healthcare experience.
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Staff & Provider Engagement

Caring for Ourselves in Times of Crisis

Discover what we can do to care for ourselves, each other and our community.
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Staff & Provider Engagement

Caring for Staff: Lifting Spirits during Difficult Times

Learn how one hospital implemented a variety of activities to keep spirits up.
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Patient Family & Community Engagement

Caring for the Transgender Patient

This presentation provides clinicians and non-clinicians of all levels of experience and working in varied clinical settings with fundamental information to improve their ability to provide culturally competent, welcoming, and supportive care to transgender patients.
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