Culture & Leadership | Volunteer Professionals

Coaching a Challenging Team Member

Eileen McConville, MBA, CAVS, Director, Volunteer & Auxiliary Services, New Hanover Regional Medical Center

In this webinar, participants will identify different coaching and meeting styles, based on desired outcome, learn to deflect excuses and blame, while bringing the conversation back to the topic at hand and learn to be prepared for a difficult meeting.

*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).