Compassionate Care with Tails: Creating or Reviving an Animal Program
Published January 1, 2010
Karen Langley, Director of Volunteer Services, Doylestown Hospital – Doylestown, Pennsylvania
Joyce Rivas, Animal Assisted Activity Chair, Doylestown Hospital – Doylestown, Pennsylvania
Participants of this webinar will:
- Understand differences between how therapy dogs and human volunteers deliver compassionate care
- Discover medical & emotional benefits of a hospital animal program as well as benefits to your organization
- Learn the 5-step process to create revive, or upgrade your hospital animal program
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Environment & Hospitality | Infrastructure & Governance
But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program
Published April 22, 2025
It’s easy to fall into a routine in Volunteer Services. But what if you could get free help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to help keep you at the top of your game. Alex Seblatnigg, CAVS, CPXP | Director of Volunteer Services
Learn more -
Environment & Hospitality
Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions
Published June 24, 2025

By Melvin Carrillo, MBA, BSN, RN, CPXP Manager, Patient Experience The Queen’s Medical Center On January 1, 2025, CMS updated its HCAHPS survey—including three questions focused on restfulness during a hospital stay. With these updates, we saw a timely opportunity to reexamine how we support healing environments across our system in Honolulu, HI. At The
Learn more -
Environment & Hospitality
In-Language Communication Improves Patient & Family Experience
Published April 10, 2023
In this case study, a children’s hospital shares how a partnership with a language interpretation service company enabled their organization to better support the diverse languages of those they serve through improved communication.
Learn more