Comfort in the Chaos: Volunteer Innovation in the Emergency Department

Learn how Jefferson Abington Hospital transformed the Emergency Department experience through a volunteer-led Comfort Cart. By offering hygiene and comfort items with compassionate interactions, volunteers helped improve patient dignity and satisfaction. This scalable initiative raised Likelihood to Recommend scores from 45% to 70% in three months. Attendees will gain insight into building volunteer-driven programs that enhance both patient experience and staff morale.

Speakers
-Leah Kellar, Manager, Patient Experience, Jefferson Abington Hospital
-Louise Rogers, Nurse Director, Jefferson Abington Hospital

Learning Objectives
-Dive deeper to analyze PX data to identify unmet patient needs in emergency settings.
-List the key components needed to launch and sustain a volunteer-led Comfort Cart program.
-Demonstrate how small, human-centered interventions can measurably improve patient perceptions of care.

Non-members can purchase webinars at a cost of $49 each.