Webinar
Showing 65–80 of 572 results
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Policy & Measurement
CAHPS Imperative to Transform Patients’ Experiences
Published February 14, 2017
Compliance with CAHPS is a low bar to set for organizational achievement. Our research indicates that cultures dedicated to excellence achieve higher CAHPS performance,
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Policy & Measurement
CAHPS Round Up 2021
Published August 24, 2021
Review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years.
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Infrastructure & Governance
Called to Serve: From Hospitality to Hospital
Published June 18, 2015
See how a Northern Virginian health system of 5 hospitals and 30 outpatient clinics collaborated in a three-year transformation that resulted in higher HCAHPS scores, more engaged employees and better clinical and operational outcomes.
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Patient Family & Community Engagement
Care Cards: The Impact of Meaningful Conversation and Understanding Patient Preference
Published January 31, 2013
Learn about a tool that ensures staff knows what matters most to each individual patient in order to personalize their care.
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Patient Family & Community Engagement
Care Coordination & Transitions: How to Use Tools to Avoid the Common Pitfalls
Published October 20, 2015
Learn ways to help patients self-advocate by ensuring recognition of early warning signs, as well as a patient’s willingness and ability to seek help when needed.
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Patient Family & Community Engagement | Policy & Measurement
Care Partners as Essential Team Members in Safe Care
Published June 9, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This session explores the role of care partners as essential members of the care team and their impact on patient safety. Participants will examine strategies to support care partner presence and engagement across the care continuum, including bedside rounding, shift reports, discharge planning,
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Staff & Provider Engagement
Caring for Ourselves and Others
Published May 6, 2021
Hear how the Schwartz Center is working to support caregivers, healthcare leaders and others and bring compassion to every healthcare experience.
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Staff & Provider Engagement
Caring for Ourselves in Times of Crisis
Published April 9, 2020
Discover what we can do to care for ourselves, each other and our community.
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Staff & Provider Engagement
Caring for Staff: Lifting Spirits during Difficult Times
Published January 5, 2021
Learn how one hospital implemented a variety of activities to keep spirits up.
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Patient Family & Community Engagement
Caring for the Transgender Patient
Published December 12, 2017
This presentation provides clinicians and non-clinicians of all levels of experience and working in varied clinical settings with fundamental information to improve their ability to provide culturally competent, welcoming, and supportive care to transgender patients.
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Staff & Provider Engagement
Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
Published November 2, 2023
Complimentary – This webinar looks at the tangible practices healthcare organizations are putting in place to care for their workforce to ensure their well-being. A panel of presenters will each share a case study from their organization, having faced this opportunity head-on. Their stories reflect the collective voices of the patient experience community, especially those
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Patient Family & Community Engagement | Quality & Clinical Excellence
Caring for Veterans in the Civilian Setting
Published October 20, 2022
Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services,
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Staff & Provider Engagement
Caring on Wheels – Staff Wellness and Motivation
Published May 4, 2023
In spring of 2020, media headlines likening health care workers to superheroes and public outpouring of respect and recognition during the first wave of COVID-19 provided encouragement and motivation. For health care workers the impact of stress and burnout on their mental health were felt well before the pandemic. The last several years have only
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Patient Family & Community Engagement
Carrying the Load: Improving Clinical Outcomes
Published January 16, 2018
Gain a deep understanding of the impact of illness on relationship, and approaches to use with patients and caregivers.
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Staff & Provider Engagement
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (May 2026)
Published May 7, 2026
12pm ET / 11am CT / 10am MT / 9am PT – Considering the Certified Administrator of Volunteer Services (CAVS) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational webinar designed to clarify what CAVS is, who it’s intended for, and how to begin your
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Staff & Provider Engagement
Change is Good, Let Us Show You Why! Implementing Processes to Drive Patient Experience Improvement
Published January 9, 2014
Hear how Athens Regional Medical Center identified a service issue; gathered the right people from both a clinical and nonclinical background to be involved in the improvement effort and how this effort resulted in achieving their three goals.
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