Communicating with Compassion: Mind, Body and Spirit

Leslie Amani, Coordinator of Spiritual Care and Hospice Volunteers, Enloe Medical Center – Chico, California

In this webinar, participants will be able to:

• Apply appropriate and practical active listening techniques for the healthcare environment based on actual case studies.
• Acquire tools to train staff and volunteers using non-verbal & verbal communication techniques that personalize care while maintaining healthy boundaries.
• Differentiate “thoughts” vs. “feelings” words and non- verbal and verbal cues that engage the mind and spirit.

*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).