Taking a Seat at the Table – Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
![](https://theberylinstitute.org/wp-content/uploads/2015/02/Taking-a-Seat-at-the-Table.jpg)
Kristin Baird, RN, BSN, MHA, CEO, Baird Group
For years, customer service and the patient experience were regarded as fluff. Today, it’s a strategic imperative. In spite of the increasing importance, not every organization has given patient experience a seat at the table. This session is designed for patient experience champions who want to gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance. Learn techniques that shift the patient experience reputation from fluff to formidable and from a single program to an organizational priority.
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