Taking a Seat at the Table – Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support

Kristin Baird, RN, BSN, MHA, CEO, Baird Group

For years, customer service and the patient experience were regarded as fluff. Today, it’s a strategic imperative. In spite of the increasing importance, not every organization has given patient experience a seat at the table. This session is designed for patient experience champions who want to gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance. Learn techniques that shift the patient experience reputation from fluff to formidable and from a single program to an organizational priority.