Taking a Seat at the Table – Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
Published February 17, 2015
Kristin Baird, RN, BSN, MHA, CEO, Baird Group
For years, customer service and the patient experience were regarded as fluff. Today, it’s a strategic imperative. In spite of the increasing importance, not every organization has given patient experience a seat at the table. This session is designed for patient experience champions who want to gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance. Learn techniques that shift the patient experience reputation from fluff to formidable and from a single program to an organizational priority.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Taking a Seat at the Table - Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
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