The 1-2 Punch: Recognition & Engagement
Published August 6, 2019
Jessica McKenzie, MBA | Patient Experience Consultant, Emory Physician Group Practice
Kristie Simmons-Abney, MBA, FACHE, CPXP | Director, Customer & Physician Engagement, Emory Physician Group
Practice Service Week celebration is a highly coveted program designed to bolster engagement and recognize teammates and providers who strive for excellence consistently. Service Week consists of a week-long celebration but our two biggest events are: Service Hero Recognition Luncheon – teammates and providers get recognized and honored by way of a formal nomination process with specific criteria, and are deemed a Service Hero and Engagement Best Practice Forum Sharing – a best practice forum designed to showcase specific engagement or recognition tactics. The forum features different initiatives throughout our Service Week activities. Since its inception in 2012, over 389 teammates and providers have been given the honor of being a ‘Service Hero’. This webinar will share many toolkits that Emory Healthcare has developed to keep caregivers engaged and show them how much they’re valued.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events