The 1-2 Punch: Recognition & Engagement

Jessica McKenzie, MBA | Patient Experience Consultant, Emory Physician Group Practice
Kristie Simmons-Abney, MBA, FACHE, CPXP | Director, Customer & Physician Engagement, Emory Physician Group

Practice Service Week celebration is a highly coveted program designed to bolster engagement and recognize teammates and providers who strive for excellence consistently. Service Week consists of a week-long celebration but our two biggest events are: Service Hero Recognition Luncheon – teammates and providers get recognized and honored by way of a formal nomination process with specific criteria, and are deemed a Service Hero and Engagement Best Practice Forum Sharing – a best practice forum designed to showcase specific engagement or recognition tactics. The forum features different initiatives throughout our Service Week activities. Since its inception in 2012, over 389 teammates and providers have been given the honor of being a ‘Service Hero’. This webinar will share many toolkits that Emory Healthcare has developed to keep caregivers engaged and show them how much they’re valued.