Systemizing Volunteer Management: The Future of Enterprising Your Volunteer Programs
Published November 1, 2022
Cate Murphy, Director of Corporate Relations and Client Engagement, Samaritan Technologies
Volunteer programs are one of the backbones in healthcare management and patient experience. Now, more than ever, healthcare volunteer programs are being recognized and asked to enterprise along with their organization, rather than remain ancillary. This webinar will teach volunteer directors, managers and coordinators the pre-work steps on how to enterprise their programs across multiple locations, creating centralized use and reporting for a “whole picture” approach to their business impact story.
Related content
-
Innovation & Technology
Defining and Advancing the Use of AI in Healthcare Experience
Published October 8, 2025

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient experience, support care teams, and build trust. Featuring data from The State of Human Experience 2025 and real-world case studies, the paper highlights how AI can connect silos, promote equity, and free clinicians to focus on what matters most—human connection in
Learn more -
Culture & Leadership
When Communication Is Safety: Why Testing Bilingual Staff Matters
Published June 15, 2026
What happens when bilingual staff speak with patients in another language, but their medical language skills have never been validated? In this Learning Bite, Rebecca Ruckno of Geisinger Health System shares how the organization partnered with LanguageLine Solutions to implement a systemwide bilingual proficiency testing program that ensures accurate clinical communication and supports regulatory compliance.
Learn more -
Innovation & Technology
Patient Experience Second Opinion: Expanded Telemed Simulation Broadens Inquiry of Health Care Provider Verbal and Nonverbal Communication Issues
Published November 12, 2025
In the quest to improve patient experience and health outcomes, the impact of provider consultation generally earns serious consideration. This study recruited a richly diverse pool of participants to examine how patient demographics and psychographics during a telemedicine consultation simulation impact the perceptions of the provider that contribute to patient satisfaction. Further, this study relies
Learn more