The Compassion Crisis in Health Care: Making Your Mark Personally and Professionally
Wendy Leebov, Ed.D. | SVP, Program Development Language of Caring, a Branch of Planetree International
Healthcare organizations are not exempt from what is now widely referred to as a global compassion crisis (Mazzarelli and Trzeciak, Compassionomics, 2019). In this webinar, the presenter shares how patient experience champions and strategists can launch an irrefutable case for pursuing compassionate communication as a breakthrough objective that will positively impact patient experience and outcomes, while also rejuvenating healthcare professionals by reconnecting them to their compassionate natures. The presenter will enact everyday encounters in which compassionate communication is in stark contrast to straightforward, task-oriented communication.
Related content
-
Culture & Leadership | Infrastructure & Governance | Quality & Clinical ExcellenceHealth Equity: The Metronome for Human Centered Care
HEADLINER – 2pm ET / 1pm CT / 12pm MT / 11am PT – As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component
Learn more -
Culture & LeadershipA Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospital settings. Employing a transformational leadership self-assessment tool and a guided interview process, recurring themes
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical ExcellencePatient Advocacy Community Connection Call: Leader Rounding
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Compassion Crisis in Health Care: Making Your Mark Personally and Professionally
$49.00
PURCHASE NOW