Take a Seat! Effective Communication Strategy to Improve Patient Experience
Published April 20, 2023
Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital
Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals
Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience Journal article, Improving the patient experience through a commit to sit service excellence initiative, shows that nurses who sit down when communicating with patients yield higher patient satisfaction scores. Join this webinar to hear how two organizations, Greenwich Hospital and University Hospitals Health System, are using this strategy to improve the patient experience.
Non-members can purchase webinars at a cost of $49 each.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Take a Seat! Effective Communication Strategy to Improve Patient Experience
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