Take a Seat! Effective Communication Strategy to Improve Patient Experience
Published April 20, 2023
Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital
Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals
Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience Journal article, Improving the patient experience through a commit to sit service excellence initiative, shows that nurses who sit down when communicating with patients yield higher patient satisfaction scores. Join this webinar to hear how two organizations, Greenwich Hospital and University Hospitals Health System, are using this strategy to improve the patient experience.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership
What Matters to You: Reorienting Healthcare Around Humanity, Hope, and Connection
Published August 9, 2026
In this episode, Jason Wolf sits down with guests Anders Vege and Shaun Maher, members of WMTY.world’s Convening Team. The guests reflect on their journeys from nursing and quality improvement to leadership in the global “What Matters to You?” movement. Through moving personal stories about patients, families, and their own parents, they demonstrate how understanding
Learn more -
Culture & Leadership
When Communication Is Safety: Why Testing Bilingual Staff Matters
Published June 15, 2026
What happens when bilingual staff speak with patients in another language, but their medical language skills have never been validated? In this Learning Bite, Rebecca Ruckno of Geisinger Health System shares how the organization partnered with LanguageLine Solutions to implement a systemwide bilingual proficiency testing program that ensures accurate clinical communication and supports regulatory compliance.
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Ambulatory Care Community Connection Call – Rounding Best Practices
Published October 29, 2025
While rounding is a well-established practice in acute care, ambulatory leaders continue to voice the need for similar approaches in outpatient settings. Rounding, whether with patients, staff, or both, can play a vital role in improving communication, engagement, and overall experience. Join the Ambulatory Care Community for a conversation on current rounding practices in ambulatory
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Take a Seat! Effective Communication Strategy to Improve Patient Experience
$49.00
ACCESS NOW