Culture & Leadership | Supporting the Workforce

Take a Seat! Effective Communication Strategy to Improve Patient Experience

Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital 
Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals

Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience Journal article, Improving the patient experience through a commit to sit service excellence initiative, shows that nurses who sit down when communicating with patients yield higher patient satisfaction scores. Join this webinar to hear how two organizations, Greenwich Hospital and University Hospitals Health System, are using this strategy to improve the patient experience.