Webinar

Showing 225–240 of 517 results

Policy & Measurement

Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care

Explore methods and lessons learned to date from a pilot project designed to assess the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol in several New York-Presbyterian ambulatory care practices.
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Culture & Leadership

Improvement from the Inside Out: Our Journey from Good to Great

Hear lessons learned during the transformative journey to an evidence-based culture using patient experience and employee engagement scores as benchmarks for success.
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Patient Family & Community Engagement

Improving Outcomes by Viewing Care Through The Eyes of Patients and Families

The Six Step Patient and Family Centered Care Methodology and Practice (PFCC M/P) is an Experience-Based Design methodology that has the goal of providing ideal care experiences for patients and families by viewing all care through their eyes.
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Culture & Leadership

Improving Patient and Family Experience in the NICU: A Practical Application of the Experience Framework

Using the eight lenses of the Experience Framework as a means to best illustrate the power of a holistic view of experience, we will examine strengths and opportunities in each lens through the reflections of NICU leaders.
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Culture & Leadership

Improving Patient Experience through the Adoption of an Accelerating Program

Albert Einstein Jewish Hospital, a philanthropic health institution in São Paulo, Brazil, shares its experience in adopting an innovative strategy to improve Patient Experience: an Accelerating Program.
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Culture & Leadership

Improving Patients’ Experience through Culture Competence

Healthcare providers and professionals need to start developing cultural awareness and sensitivity. Cultural sensitivity begins with a recognition that there are differences between cultures.
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Staff & Provider Engagement

Improving Physician Communication with Patients

The Cleveland Clinic and the American Academy on Communication in Healthcare developed a communication skills program to improve skills that address enhanced patient experience, improved physician well-being and improved quality of care.
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Innovation & Technology | Quality & Clinical Excellence

Improving The Patient Experience by Adopting a Culture of Safety

Discover the diverse landscapes of safety cultures across hospitals of varying sizes and explore the challenges that often impede their maintenance. Uncover effective solutions tailored to address these challenges, equipping hospitals with strategies to sustain and grow a robust culture of safety. Additionally, gain valuable insights into the present and future role of technology in
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Culture & Leadership

Improving the Patient Experience during COVID-19

Learn how how digital tools help patients and employees stay up to date on new policies and procedures, deliver encouraging messages from the community and enable virtual experiences, including a virtual therapy dog visit.
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Infrastructure & Governance

Improving the Patient Experience for Limited English Proficient (LEP) Patients

The need for improved communication with limited English proficient (LEP) patients has risen steadily.
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Improving the Patient Experience in Pediatrics through Trauma Informed Care

Explore the impact of traumatic reactions on medical care, as will ways to decrease inadvertently re-traumatizing patients and families.
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Staff & Provider Engagement

Improving the Patient Experience through Hospitalist and Nursing Engagement

Gain knowledge in methods for improving HCAHPS, learn about rapid cycle measurement processes and implement sustainment strategies for ongoing success.
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Culture & Leadership

Improving the PX in Medical Groups, Clinics and Physician Practice

Learn what medical groups and physician practices are doing to improve the patient and family experience. Understand what’s working, where groups have faced challenges, and what they have done to address these issues.
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Incivility in Healthcare: COVID Chaos and Steps to Provide a Positive Solution

Linda Robinson, MSN, RN, CPXP | VP of Clinical Excellence, MDM Healthcare The COVID-19 pandemic has mentally and physically strained hospitalized patients, their families, visitors, healthcare workers, and the overall healthcare system. The combined vulnerabilities have intensified all hospital interactions and compounded an already rising workplace incivility and violence problem in healthcare. Join this webinar
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Culture & Leadership

Incorporating a Group Interview into Your Volunteer Program

Learn how to prepare for a group interview, conduct a group interview, identify non-verbal and behavioral characteristics of the interviewee, and more.
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Environment & Hospitality | Quality & Clinical Excellence

Infection Prevention and the Impact on Patient and Staff Experience

Medical staff and their patients can be exposed to a variety of fomites in the hospital setting. Fomites, or materials that are likely to carry infection, must be properly managed to prevent the spread of healthcare-associated infections (HAIs). From staff washing their scrubs at home to privacy curtains not being changed often enough – there
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