Human-Centered Leader Rounding: Using Generational Insights and Personalization

Complimentary – Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and understanding of each person’s unique needs.

Speakers
Toya Gorley, MBA | Improvement Advisor, NRC Health
Katie Haifley, CPXP | Director of Product- Rounding Platform, NRC Health

Learning Objectives
-Discuss the challenges healthcare leaders face when addressing the needs of patients and employees from multiple generations.
-Identify key characteristics of different generational cohorts and tailor rounding practices to align with their specific preferences.
-Adapt rounding processes for employees and patients based on generational differences to improve engagement and satisfaction.
-Explore how technology can bridge generational gaps in rounding and enhance communication with patients and employees.
-Summarize practical strategies to ensure all patients and employees feel heard and understood, regardless of generational differences.

*PX Marketplace webinars are complimentary. 

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