Policy & Measurement

How Amplifying the Voice of the Patient Transforms the Patient Experience

Susan Haufe, CPXP | Chief Industry Advisor, Healthcare, Qualtrics Cristobal Kripper Mitrano, MD, MPH | Chief Patient Experience Officer, CHRISTUS Health

Healthcare has long focused on collecting the patient experience data required to meet regulatory needs, but we struggle with putting that data into transformational action. CHRISTUS Health is on a mission to make healthcare more accessible, reliable, and personal through highly coordinated consumer-focused care. Join Cristobal Kripper Mitrano, Chief Experience Officer, and members of his team to learn how to: Adopt consumer-focused technology into healthcare to amplify the voice of the patient Get real-time data to the right people to deliver real-time action Combine technology, culture, and competencies to move from experience measurement to experience management