How to Connect Consumers and Patients to Create the Ultimate Human Experience

Chrissy Daniels, MS | Chief Experience Officer, Press Ganey
As consumers and healthcare organizations navigate the new healthcare ecosystem, the ability to connect with both patients and caregivers continues to become more critical while working to define and develop the overall human experience. Attendees will learn more about cutting-edge technology and human-centered approaches to effectively drive organizational experience and innovation at an accelerated pace.
Related content
-
Patient Family & Community Engagement
Building, Evolving, & Elevating PFACs: 8 Lessons Learned on My Journey from Advisor to PFAC Leader
By Vicki Mascareño Nelson My journey to becoming a Patient Experience Partner at the University of Vermont Medical Center (UVM) has been years in the making. It began in 2018 when I became a Patient/Family Advisor on the UVM Children’s Hospital PFAC. My daughter’s experience of living with chronic illnesses led me to want to
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
PFAC Restructure: Expanding Councils, Enhancing Quality, Securing Leader Buy-In
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for an in-depth session on innovative strategies for restructuring Patient and Family Advisory Councils (PFACs) to align with organizational goals and improve patient-centered care. Discover how to expand PFACs to better meet evolving needs, enhance the quality of patient engagement, and
Learn more -
Policy & Measurement
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – February 2025
The topics we explore in this issue look deeper into how consumers understand and engage in healthcare. Highlights underscore major opportunities in three areas: improving how people make healthcare decisions, prioritizing shared decision-making in healthcare organizations, and strengthening support for caregivers as vital members of the healthcare system.
Learn more