How to Be a Powerhouse Change Agent for the Patient Experience

Wendy Leebov, President, Leebov Golde Group

Patient experience champions worldwide are acting as change agents who inspire and engage others to embrace and enhance the patient and family experience through their own actions. In this webinar, drawing on Malcolm Gladwell’s landmark book The Tipping Point, Wendy will address how you can use your power and influence to engage others and advance the patient experience in your organization – in ways that are infectious and sustainable. She will also discuss how you can lead the way to the tipping point—the point at which your organization’s strategies stick, becoming consistent and sustainable.