I am the Patient Experience: What’s in it for Us?
Published February 4, 2013
Nicole Johnson-Boatwright, MBA, BBA, PMP, Coordinator, Patient- and Family-Centered Care
Christine Abbott, Patient Advisor, Georgia Regents Medical Center
Patient and family advisors are partners with the staff working to use the patient experience as the vehicle to promote a more vital and effective organization. All medical encounters are complex human experiences. Understanding and engaging the patient in all encounters enhances the experience for all. This presentation will examine the benefits of being a patient and family advisor and the benefits for leadership, faculty and staff who embrace the vitality of the patient experience.
Related content
-
Patient Family & Community Engagement
Trust: Why a Commitment to Human Experience Matters
Published August 6, 2026
Trust is one of the most essential elements in our overall human existence. It is a critical part of our human experience, one that reaches well beyond the boundaries of healthcare. Trust is the element that holds society together. It emerges in the relationship of one human being connecting with another human being, and it
Learn more -
Patient Family & Community Engagement
Turning Teen Volunteers into Healthcare Leaders
Published June 25, 2026
(This podcast is Part 1 of a content series on Teen/Youth Volunteer Programs.) What happens when hospitals stop treating teen volunteers as helpers and start empowering them as leaders? In this episode, Terri Ipsen sits down with Tracy Herrington and Tammy Rivera of CommonSpirit Health to explore an innovative teen volunteer program that develops leadership
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint
Published January 15, 2026
Complimentary – Clear communication is essential for equitable care, but for the approximately 25 million Americans with limited English proficiency (LEP), language remains a major barrier to safety and quality in healthcare. Though hospitals have improved clinical translation, most language access programs stop at the exam room door. Non-clinical staff—including reception and food services—often lack the
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events