I am the Patient Experience: What’s in it for Us?
![](https://theberylinstitute.org/wp-content/uploads/2022/11/Webinar-generic-1.jpg)
Nicole Johnson-Boatwright, MBA, BBA, PMP, Coordinator, Patient- and Family-Centered Care
Christine Abbott, Patient Advisor, Georgia Regents Medical Center
Patient and family advisors are partners with the staff working to use the patient experience as the vehicle to promote a more vital and effective organization. All medical encounters are complex human experiences. Understanding and engaging the patient in all encounters enhances the experience for all. This presentation will examine the benefits of being a patient and family advisor and the benefits for leadership, faculty and staff who embrace the vitality of the patient experience.
Related content
-
Environment & Hospitality | Patient Family & Community Engagement
Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a financial impact on the institution and an emotional impact on patients and families. “Where are my things?” shares a collection of best practices for managing personal belongings in hospitals and transforming the human experience in healthcare.
Learn more -
Patient Family & Community Engagement
Understanding Care Transitions Before, During and Following COVID-19: Patient/Family, Care Provider and System Experiences (2019 to 2022)
Transitions in care involve more than just moving patients between care settings and providers. It encompasses communication, information, navigation, preparation and having choices in services and programs – especially during a pandemic. In this research paper, grant recipient Albert Health Services shares their two-year project to identify the key experience measures for patients, families and
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Crushing Complexity: The Evolving Business of Healthcare
No one can deny the fact that healthcare in the U.S. is complex. But how did we get here? How do patients and caregivers experience that complexity? And are we, in fact, crushing it, or is it crushing us? Based on the study of millions of conversations from all segments of healthcare, this presentation takes
Learn more