Webinar
Showing 145–160 of 510 results
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Innovation & TechnologyEnhancing PX and Engagement Through Technological Innovation
Implementation of enhanced leader rounding, interactive patient care via technology including education and a patient experience real time portal and discharge calls can build a commitment to teamwork while improving the patient experience.
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Staff & Provider EngagementEnhancing Staff Engagement and Resiliency by Building a Culture of Respect
Employee experience – particularly addressing the challenges and barriers staff face on a daily basis – is critical for any long term success.
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Staff & Provider EngagementEnhancing the Patient Experience through Shadow Coaching
Dean Clinic developed a shadow coaching program built on best practices to enhance the patient experience and improve patient satisfaction scores.
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Infrastructure & Governance
Enhancing the Patient Experience through Spotlighting
Spotlighting gives caregivers new tools to show their compassion, honor patient dignity and foster an environment in which patients feel safe and nurtured.
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Innovation & Technology
Enhancing the Patient Experience through the Use of Interactive Technology
Examine how interactive technology is used to improve HCAHPS scores, patient satisfaction, and clinical outcomes, while providing hospitals with real cost savings and revenue opportunities.
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Patient Family & Community EngagementEnhancing the Patient Experience with Volunteers
Examine volunteer programs that have improved bottom-line outcomes such as patient satisfaction, safety and quality and introduce a simple assessment process for determining a volunteer program’s patient- and family-centeredness.
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Staff & Provider EngagementEnsuring Volunteer Programs Support Patient Experience Initiatives
Melissa Bergin, MLS, M.Ed | Vice President of Training & Implementation, Bespoke Software/VSys One Rachel Carry, Patient Experience Navigator, Sharp Grossmont Hospital Linda Van Fulpen, CAVS | Manager of Volunteer Services, Sharp Grossmont Hospital Karina Vargas, CAVS | Solutions Architect, Bespoke Software/VSys One Volunteers do a lot to improve services for patients but in the
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Policy & Measurement | Quality & Clinical ExcellenceErrors of Omission: The Impact of What is NOT Done on Patient Experience
Systems for information gathering are designed to capture the impact of our actions and interactions with patients but not the impact of our inaction – the steps not taken – which can significantly affect the quality of care and patient experience.
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Culture & Leadership | Staff & Provider EngagementEscalation Management: The Journey to Support a Culture of Mutual Respect
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring
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Culture & Leadership | Staff & Provider EngagementEvery Conversation Has Consequences
Communication is our currency in healthcare. By focusing on three areas where miscommunication can occur: Patients, Players (team), and Practice, we can break the patterns of expectation, so everyone engages emotionally and becomes loyal, engaged, and committed to the organization’s success. Healthcare is shifting from product-centricity to people-centricity. Those who are adapting to this new
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Expectations & Patient Experience in Healthcare in Brazil
11:30am ET | 10:30am CT | 9:30am MT | 8:30am PT – GLOBAL WEBINAR SERIES – SOBREXP, The Beryl Institute and Solucx present: Few sectors have such a great need for attention to experiences as the healthcare sector. Delivering quality, safety, and caring journeys to patients and their families directly impacts issues ranging from treatment
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Infrastructure & Governance
Experience Mapping Builds Empathy AND Revenue
Learn how to design and execute an Experience Mapping project as well as see examples of how to apply experience mapping insights to operational improvements, marketing communications and coordination.
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Culture & LeadershipExploring Bright Spots: Learning from the Nation’s Leaders in Providing Exceptional Patient Experiences
This motivating and educational session will leave attendees understanding how to investigate and learn from their own bright spots within their organization and charged with new ideas for creating a culture that cultivates exceptional patient experiences.
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Policy & MeasurementExploring Diversity and Inclusion within Experience Feedback
Learn three ways organizations can use patient-experience data to create an institutional culture that serves everyone.
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Culture & Leadership | Infrastructure & GovernanceExploring the Foundational Frameworks to Build a Strategy for Experience Excellence
Learn about tools and resources to assess your progress and support your journey to transform the human experience in healthcare.
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Policy & MeasurementExploring the Future of Experience Measurement
Discover the findings of the Beryl Institute paper Exploring the Future of Experience Measurement, which shares the voices of patients and family members, experience leaders and measurement vendors as we look to what measurement can be.
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