Empowering Managers & Leaders with the Educational and Assessment Tools to Improve the Patient Experience
Presented by Doug Finefrock, DO, Vice-Chair of ED, Program Director of EM Residency
Kelly Briggs, Administrative Director of Service Excellence, Hackensack University Medical Center
This session will discuss the successful outcomes of the results at Hackensack UMC in an effort to empower managers with employee educational and assessment tools. They will include the result of a program that demonstrated a 100% improvement in Emergency Department provider Press Ganey scores. The initial pilot program targeted the lowest performers defined as less than 40% in scores that were arguable the most difficult to change. The program includes an innovative bedside observational evaluation tool that gives managers and department leaders objective measures that are used in employee-specific action plans for improvement in their patient’s experience.
Related content
-
Staff & Provider EngagementStaff and Provider Engagement: The Impact of Connecting with Patients and Families
By Corey Kimpson This is the fifth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
Learn more -
Culture & Leadership | Staff & Provider EngagementVolunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
Learn more -
Culture & Leadership | Staff & Provider EngagementA Toolbox for Work-Life Balance
Do you ever feel like you live at work? Do you have a difficult time getting in enough “ME Time” to balance work and life? In this webinar, we will consider some of our roadblocks that get in our way and identify techniques to support living a more balanced, fulfilled life. Utilizing the Fish! Philosophy
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Empowering Managers & Leaders with the Educational and Assessment Tools to Improve the Patient Experience
$49.00
PURCHASE NOW