Engage in the Global Experience Measure Inquiry
In recent years, the Global Experience Measure (GXM) effort at the Institute has brought together over 1,000 member voices from our global community. Driven by feedback from our Global Council and inspired by a PXJ article, Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare, this effort has led to the creation of a core set of items that are now being tested worldwide. We aim to identify common questions we can ask healthcare recipients, regardless of country, systemic structure, or cultural lens, to uncover where positive experiences are occurring to elevate proven practices for broader application.
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Policy & MeasurementDevelopment of an experienced quality measure for clients, informal and formal caregivers in home care in the Netherlands: A participatory action research
To optimise home care provision and to identify potential improvements in the care process, it is important to gain insight into the care experiences that influence care quality. The aim was to develop a qualitative experienced quality measure for home care in The Netherlands, facilitating conversations between clients and caregivers in generating possible points of
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Policy & Measurement | Quality & Clinical ExcellencePX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about
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Policy & Measurement | Quality & Clinical ExcellenceErrors of Omission: The Impact of What is NOT Done on Patient Experience
Systems for information gathering are designed to capture the impact of our actions and interactions with patients but not the impact of our inaction – the steps not taken – which can significantly affect the quality of care and patient experience.
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events