Staff & Provider Engagement

ENCORE: Secrets to Showstopping Patient Experience

Marcie Stern, Motivational Speaker and Work/Life Strategist

This session draws a 6-point comparison between what is demanded of healthcare providers and Broadway actors. The stages may be drastically different, but how we go about creating “encore performances” is strikingly similar. The Broadway analogy will inspire you and your team to work with more focus, confidence and engagement in delivering the best patient experience. Your team will learn to shine every day by leveraging their individual talents, to overcome the obstacles that keep them from peak performance, and the importance of sharing the stage to bring out the best in cast members.

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